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A note from Ranjan Singh

Healthcare is reaching an inflection point. People now expect the same convenience, clarity and control they experience in banking, travel and retail - yet health systems remain fragmented, workforce-constrained, and built around processes that slow care down.

Next generation healthcare isn’t a utopian idea or a distant promise. It’s already here. In the devices we carry, the workplaces we operate from, and the homes where care increasingly begins. Patients and clinicians are using digital services today, and expectations are moving fast. The real challenge now is to move from pockets of innovation to scaling safely and fairly.

For me, the destination is simple: digital when it should be, human where it counts. That means building clinically governed pathways that guide people to the right care in the first instance, reduce avoidable admin for clinicians, and connect services so journeys don’t break when a patient crosses organisational boundaries. It’s data that should move, not patients, with interoperability as a core part of patient experience.

At HealthHero, our vision is a modern, fit-for-purpose system that meets people where they are, supports earlier intervention, and helps prevent small issues becoming serious ones. But transformation doesn’t happen in a silo. It requires partnership - across providers, policymakers, employers and payers - and a shared commitment to outcomes, safety and trust.

This paper sets out what next generation healthcare looks like in practice, the principles needed to deliver it, and the choices we must make now to unlock its benefits.

CEO & CO-Founder of HealthHero